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Use of the conniecook.co.uk site
The conniecook.co.uk site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the conniecook.co.uk site you agree to be bound by these Terms and Conditions.
Shopping with conniecook.co.uk
All contracts of sale made by conniecook.co.uk shall be deemed to incorporate these Terms and Conditions, which shall prevail over any other terms from the party “the customer” with whom conniecook.co.uk is dealing. Unless agreed otherwise in writing by the seller, cancellation of order by the customer is not accepted as many orders are despatched on the day the order is placed. Once goods have been despatched, orders are subject to our returns policy (see further in this document). All orders are subject to acceptance and to availability of the goods ordered. The seller reserves the right to refuse any order placed by a customer. Furthermore, conniecook.co.uk will not be responsible for compensating the buyer for any other losses they may suffer if goods are not supplied.
All goods supplied by Connie Cook Distributions remain the property of the vendor until such time as they are paid for in full. We reserve the right to cancel or not complete any order and provide a full refund to those affected.
This site trades in accordance with the recent EU directives for online trading. Buying items from us is both safe and secure. As most buyers use their credit cards in our online shop, we provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. After we have taken payment, we delete these details from our server. Therefore, each time you buy from us you will have to submit your payment details again as we have no record of them.
You can order products in the following ways:
Online via the website
By telephone on 0845 017 5569
By faxing a completed copy of the conniecook.co.uk order form to 0560 114 0148
By posting a completed copy of the conniecook.co.uk order form to
Connie Cook Distributions
Charter House
22 Wallace Way
Romford
Essex
RM1 4TG.
When you place an order for the product in any of the ways described above, you are offering to buy it for the price stated, subject to these terms.
When you place an order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you will receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the products purchased. If the product is not available we will also let you know by email.
conniecook.co.uk may cancel any sale and not supply products, if it is reasonable to do so, and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
All new orders are deemed separate and each is treated individually. Products marked Connie Cook are those where conniecook.co.uk is (or was originally) the first UK-based internet retailer to supply this product to the UK market.
conniecook.co.uk does not sell products on a trial basis. Similarly a “sale or return” policy is not available. Customers are strongly advised to check suitability and specifications of products before ordering.
Amendments
We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on the conniecook.co.uk site. The changes will apply to the use of the conniecook.co.uk site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the conniecook.co.uk site and online stores. If you continue to use the conniecook.co.uk site after the date on which the change comes into effect, your use of the conniecook.co.uk site indicates your agreement to be bound by the new Terms and Conditions.
Registration
To register with conniecook.co.uk you must be over eighteen years of age.
You must ensure that the details provided by you on registration, or at any time, are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
Password and Security
When you register to use the conniecook.co.uk site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur, or are submitted, under your password. If you know or suspect that someone else knows your password, you should notify us by customer services immediately.
If conniecook.co.uk has reason to believe that there is likely to be a breach of security or misuse of the conniecook.co.uk site, we may require you to change your password or we may suspend your account.
Price
The price for each product is shown on conniecook.co.uk. All prices include VAT (17.5%) at the applicable current rates but exclude delivery charges. Goods and services, together with VAT, are invoiced at the price prevailing at the time of order. conniecook.co.uk reserves the right to modify prices from time to time without notice.
While we always try to ensure that all prices are accurate on conniecook.co.uk, errors may rarely occur. if we discover an error in the pricing of the goods you have ordered we will inform you as soon as possible using the contact details you supply us with. We will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If an order is cancelled, any payment made for the products will be refunded in full.
You will be notified of the delivery costs automatically before you submit your credit/debit card details, based on the delivery address you specify.
Prices are quoted on conniecook.co.uk in UK pounds. Outside of the UK your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use the Connie Cook “currency converter” to estimate the price in your currency. Please be aware that the “currency converter” is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in UK pounds and conniecook.co.uk CANNOT be held responsible for any loss due to exchange rate fluctuations.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we CANNOT advise you what these costs will be – please consult your local customs office for more information.
Payment
You must pay for your order before it is delivered - you can do so by Credit/Debit card, Pay Pal, Cheque or Postal Order. If your delivery address is outside the UK and you order online you must pay by credit card.
Title of the goods does not pass to the customer until payment is received in full by Connie Cook Distributions. All goods and services remain the property of Connie Cook Distributions until full payment is received. If payments do not clear or are blocked for any reason, with the bank, Pay Pal, etc, it will remain the buyer’s responsibility. By buying items on the conniecook.co.uk site, and via eBay, you agree to all terms set by Connie Cook Distributions.
Credit/Debit card: Payment will be processed via telephone, or online on our website, securely (we currently accept Visa, Mastercard, Delta and Maestro/Solo cards). We aim to despatch goods the next working day after receiving your order. Your Credit/Debit card is charged in the name of Connie Cook Distributions. In order for us to safely and securely process your order, the page where you enter your card details is held on a secure server. When this information is sent it is in an encrypted format. After we take payment we delete the details from our server. Therefore each time you buy from us you will have to submit your payment details again as we have no record of them. Your credit card company may also do security checks to confirm it is you making the order. No item will be dispatched until full payment has been received and cleared by the bank. For this reason electronic means of payment are preferred.
Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is to be processed at the point of despatch and, in the event that the payment card has expired, we will be unable to take payment and fulfil your order.
Cheque/Postal Order: In the UK you may pay by Cheque or Postal Order if you wish. Please make cheques payable to Connie Cook Distributions and remember to include postage. Please also send us a covering letter detailing your order, cheque guarantee card number, guarantee amount, expiry date, contact details and delivery address.
We will only despatch items when full payment has been received and cleared by the bank. If paying by cheque, please allow 7 to 10 days for banking and the clearing process. All items will be sent once payment has been accepted.
Dishonoured cheques will be subject to an administrative fee of £25.00 (+VAT) per representational default.
Pay us securely with Pay Pal or HSBC services.
Availability
Although conniecook.co.uk aims to offer you the best service possible, conniecook.co.uk makes no promise that the services at the conniecook.co.uk site will meet your requirements. conniecook.co.uk cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to customer services (see below for contact details) or by email at info@conniecook.co.uk. We will attempt to correct the fault as soon as we reasonably can.
Your access to the conniecook.co.uk site maybe occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. conniecook.co.uk will attempt to restore the service as soon as possible. We try to keep conniecook.co.uk up to date at all times but cannot guarantee that particular products will always be available. If we cannot supply a product you will not be charged for it, or will be refunded or re-credited to your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the payment you made for it.
Product specifications
Connie Cook Distributions makes every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice. In the event that Connie Cook Distributions cannot supply the goods ordered by the customer, Connie Cook Distributions reserves the right to offer goods of equal or superior quality at no extra cost. If the customer does not wish to accept the alternative goods offered, he or she may cancel the order and have any money paid to Connie Cook Distributions in respect of that order refunded.
The product images supplied are for illustrative purposes only and should not be assumed to be the actual photograph of the product and its features/functionality. Any colour or size variations will usually be mentioned. If in doubt, feel free to contact our sales team who will be more than happy to provide further product information and clarification. If you are not satisfied with the product supplied, we will be happy to accept the product back subject to our returns policy.
Errors and Omissions
Connie Cook Distributions makes every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Connie Cook Distributions will be entitled to rescind the contract, and Connie Cook Distributions' liability in the event will be limited to the return of any money the customer has paid in respect of that order.
Delivery
Connie Cook Distributions delivers to destinations inside and outside the UK.
Shopping costs will vary according to size, weight and location. You will be advised accordingly of the cost once your order has been received (you will be notified of the delivery costs automatically before you submit your credit/debit card details). If your order is made online but you do not pay by credit card, or you order in any other way, please contact us for details of the delivery charges prior to order.
We cannot be held responsible for any orders delayed by incorrect address information supplied during the checkout process.
Orders are despatched either by the Royal Mail (1st/2nd class post) or by a courier service. Anything we send through a courier MUST be signed for on delivery. Therefore, we advise customers to either be at home to take the delivery or have it sent to an alternative address (work, relative, neighbour, friend, etc). If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charge associated with it. Our couriers operate between 9am and 5pm on weekdays, so please specify an address where someone will be able to sign for your order between these hours. On arrival all goods must be inspected for any signs of damage to the goods, and the delivery document must as signed as 'damaged' if so. If you do not have time to inspect properly, please sign the document as unchecked. All claims for delivery shortages and damages must be reported to us within 3 days of the delivery date.
This is very important as all items are insured by courier and, if an item as been damaged in transit, we must report this damage to the couriers within 3 days of the item being delivered. As such, if your item is damaged in any way, you must report this to us via email within 48 hours of receiving the item. When reporting an item which has been damaged in transit please be sure to include your name, eBay user name (if ordered by eBay) and the name of the item, along with details of the damage and (if possible) a photo of the damage. Failure to report a damaged item will result in the courier assuming the goods were delivered in good condition.
Please note any item sent through Royal Mail has limited insurance. Items sent via Royal Mail Recorded or Special delivery, have insurance cover of £30. Any item sent via Royal Mail First or Second Class post (unrecorded) is NOT insured. It is the buyer’s responsibility to take out insurance.
Customers are advised to provide a daytime contact telephone number to assist with any delivery issues.
You have 14 days to notify us of any damage, shortages, or incorrect items. If we are not notified of damage, shortages, or incorrect items within this time, you agree to indemnify Connie Cook Distributions in full against any losses we suffer as a result of your failure to notify us within 14 days.
Please note: For health and safety reasons the driver is contracted to deliver curb side. Delivery inside a customer’s property is at the driver’s discretion. For large and heavy items please ensure there will be adequate assistance in helping the driver unload.
If no one is available when our couriers call they will leave a “calling card” to let you know they have been. This card will contain your consignment information and contact details for your local depot. You can contact them on the day of delivery to arrange a redelivery of your item or collection from their warehouse. We cannot stress enough that we advise customers to either be at home to take the delivery or have it sent to an alternative address. It is your responsibility to sign for the parcel and if you do not meet these terms it will result in the parcel being returned to ourselves resulting in a re-delivery charge which will be payable by you the customer.
We will make every effort to deliver within the time stated on conniecook.co.uk but will NOT be liable for any loss caused to you by late delivery. If your address does not appear on the Royal Mail/courier address system this will result in a delay in your item being despatched. If you have a house name please include the house number if applicable. Tracking numbers are also available for every parcel sent through our courier. If you would like this please email us.
If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible. If you cancel your order we will refund the money which you have paid. Please note that while the Royal Mail advise 1-5 working days for delivery, they also stipulate that only items still not delivered after 15 working days can be officially classified as lost.
Royal Mail (1st-2nd class) estimated times (less than 2kg)
Order by (9pm) Delivery
Monday Wednesday/Thursday
Tuesday Thursday/Friday
Wednesday Friday/Monday
Thursday Monday/Tuesday
Friday Tuesday/Wednesday
Please order from Connie Cook Distributions allowing plenty of time to prevent any loss or disappointment resulting from the delivery time as Connie Cook Distributions CANNOT be held responsible for this.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you of the charges due or else you should consult your local customs office. Unfortunately, we cannot advise you what these charges will be and Connie Cook Distributions are not responsible for them.
We sell items Monday-Friday every week using our reliable and insured courier service or the Royal Mail.
Please note: Due to the higher cost of face to face transactions, we are NOT open to customer visits/collections. Connie Cook Distributions is purely a mail order operation.
Returns / Refunds
Connie Cook Distributions is committed to providing our customers with the highest quality products and service. However, on rare occasions products may be found to be faulty or detective. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and in keeping with our commitment to providing you with excellent service, we offer the following returns facilities.
All goods come with a 14 days satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of placing your order and we will refund your money (P&P costs are non refundable).
Returns conditions: 1 .Goods must be unused. 2. Goods must be in their original condition and packaging. 3. Goods must be received back at our office within 14 days from the day you placed your order. Broken or damaged goods in transit must be reported within 3 days of receipt. If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice.
All packages returned to us unclaimed via royal mail will be subject to reshipping charges of the original shipping value. All claims for delivery shortages and damages must be reported to us within 3 days of the delivery date.
Unwanted Products
Our policy is to ensure that you are satisfied every time you place an Order with conniecook.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days, with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P). If on cancellation, the return of any goods which have already been delivered is necessary risk of damage in transit shall remain with the purchaser until the returned goods are accepted by the seller. Connie Cook Distributions cannot accept liability for packages damaged during transit. It is your responsibility to wrap the product adequately to prevent damage happening.
We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products.
Certain products and services are excluded from this returns policy, including food/perishable items, personalized products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page. This does not affect your statutory rights.
Faulty Products
We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
Please contact us by telephone (on 0845 0175569) or email (at info@conniecook.co.uk) to inform us of your wish to return Products. We may allocate you with a Returns Code which should be included with the package to improve processing of your return. We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:
Connie Cook Distributions,
Charter House,
22 Wallace Way,
Romford,
Essex.
RM1 4TG
You will be responsible for the returned Products until they reach us.
Unwanted Products – European Distance Selling Regulations (DSRs) By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order. If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number: by email at info@conniecook.co.uk; or by telephone on 0845 0175569; or by post to our Head Office address. We will then arrange for you to be refunded accordingly. Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows: where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate. where you are returning your entire order, we will refund the Standard Delivery charge incurred. Where we collect an item from you, we reserve the right to recover the costs of collection from you. If you use our FREEPOST address, we will deduct the return postage from your overall refund.
If you have received your 2 working days after receiving confirmation of your item being dispatched, you should notify us on the 3rd working day by speaking to a customer service representative. If the courier has attempted to deliver your item and has left a card you must contact the couriers direct within the timescale stated. If we have had an item returned back to us due to non communication on your part, you will be responsible for all shipping costs.
Returns, Cancellations and Substitutions.
If you change your mind after ordering a fixed priced item you have a right to cancel the order within the seven days and receive a full refund for the product. This seven day period will begin on the day you receive the item. In order to return the item/s, you must take responsible care of the item/s and it must be returned in re-sellable condition. In this instance, you will be responsible for the shipping costs both to and from your address. In order to cancel your order you must advise us by telephone. Items won on an auction are non-refundable. If you have received a faulty or incorrect item, you must notify us within reasonable time of the receipt, which we consider is 7 days, we will then arrange to collect and replace the item within the usual timescales as indicated in the terms of delivery. You will not be responsible for the shipping costs of goods supplied by cyber checkout where a breach in the scale of goods act has been made.
All items must be returned in their original packaging. Our couriers will not collect unpackaged items.
The postage is not refundable for any item that has been returned to us due to customers not being at home and shipping charge will be required if the customer requires the product to be resent.
Refund for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
To request a returns please either email us or phone us. All items that are sent must be sent with your personal details and a copy of your email sent to us, requesting a return/refund as well as our reply email confirming acceptance of your return/refund. Failure to do so will result in a delay in processing refunds or replacements.
We will try to attend to all returns as soon as practically possible.
Please note that product returns are not able to be accepted in person at our office address
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Marketing Communications
When ordering from conniecook.co.uk, entering competitions/prize draws or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails, to make it worth your while we only get in touch when we truly have interesting news to share.
If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter or by contacting us directly. We may also from time to time send you the Connie Cook catalogue/leaflets by post to the invoice address specified when placing an order with us (or to the address provided when requesting a catalogue/leaflet from us). If you do not wish to receive further catalogues/leaflets please email us to let us know.
Excluded Services
The service provided by conniecook.co.uk site do not include the provision of computer or other necessary equipment to access the conniecook.co.uk site. To use the conniecook.co.uk site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur
Intellectual Property
The content of the conniecook.co.uk site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the conniecook.co.uk site on a computer screen, store such content in electronic form on disk (But not any server or other storage device connect to a network) or print a copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purpose any of the materials or content on the conniecook.co.uk site without written permission from conniecook.co.uk.
No license is granted to you in these Terms and Conditions to use any trade mark of conniecook.co.uk or its affiliated companies including, without limitation, the trade marks Connie Cook, conniecook.co.uk and Connie Cook Distributions.
Limitations
You may use the conniecook.co.uk site for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorized access to other computer systems
Interfering with any other persons use or enjoyment of the conniecook.co.uk site breaching any laws concerning the use of public telecommunications networks interfering or disrupting networks or websites connected to the conniecook.co.uk site making, transmitting or sorting electronic copies of materials protected by copyright without the permission of the owner.
Conniecook.co.uk reserves the right to refuse to post material on the conniecook.co.uk site or to remove material already posted on the conniecoo.co.uk site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
Any claim by any third party that the use of the conniecook.co.uk site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; any claim by third party that the use of the conniecook.co.uk site by you infringes the third party’s copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of conniecook.co.uk site by you
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Conniecook.co.uk’s right to suspend or cancel your registration
Conniecook.co.uk may suspend or cancel your registration immediately at our reasonably discretion or if you breach any of your obligation under these terms and conditions. You can cancel this agreement (registration) at any time by informing us in writing.
Regarding the information posted on this page, this does not affect statutory rights.
Conniecook.co.uk’s liability
Connie Cook Distributions shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial. Connie Cook Distributions liability in respect of all other losses shall be limited to the invoiced value of the relevant order. Nothing in this agreement shall limit Connie Cook Distributions liability for death or personal injury caused by its negligence.
The conniecook.co.uk site is provided by conniecook.co.uk without any warrinties or guarantees. You must bear the risk associated with the use of the internet. The conniecook.co.uk site provides content from other internet sites or resources and while conniecook.co.uk tries to ensure that material included on the conniecook.co.uk site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. conniecook.co.uk will not be responsible for any errors or omissions or for the result obtained from the use of such information or for any technical problems you may experience with the conniecook.co.uk site. If conniecook.co.uk is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following: incompatibility of the conniecook.co.uk site with any of your equipment, software or telecommunications links.
Technical problems including errors or interruptions of the conniecook.co.uk site unsuitability, unreliability or inaccuracy of the conniecook.co.uk site to meet your requirements to the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the conniecook.co.uk site.
Nothing in this paragraph applies to the conniecook.co.uk liability in respect of products sold through the online stores.
Nothing in these terms and conditions shall exclude conniecook.co.uk liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.
Third party websites
Our website contains links to other websites which are not under/beyond the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
Copy and Trademarks
Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way.
Connie Cook Distributions does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them. The copyright in conniecook.co.uk and the content of all the software, web site and pages relating to the conniecook.co.uk web site is owned by, or licensed to Connie Cook Distributions, unless otherwise specified and may not be used, copied or altered without our express consent. Copyright extends to the design, look and feel of conniecook.co.uk, all photographs on it and its marketing materials. You may use conniecook.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of conniecook.co.uk for the sole purpose of placing Orders. The materials on conniecook.co.uk may not be used for any other purpose. Connie Cook Distributions, conniecook.co.uk and our logos are trade names or trade marks of Connie Cook Distributions and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name "Connie Cook Distributions" and we are also the owners of unregistered trade mark rights in them. However, Connie Cook Distributions does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on conniecook.co.uk belongs to their respective owners
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Privacy and Data Policy
Connie Cook Distributions makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
When you place an Order, we may ask you for certain information and you may submit personal data to conniecook.co.uk (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: process your Order; provide you with an up to date, efficient, and reliable service; help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse Orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian); open and run your account; administer prize draws; provide a more personal shopping experience. By making an Order and submitting your data you agree to this use. From time to time we also monitor and record telephone calls for training purposes and to improve the service to you. We will never collect sensitive information about you without your explicit consent.
Please see our “Privacy Policy” page for more details on conniecook.co.uk privacy policy
Marketing Communications
If you have used the conniecook.co.uk web site before or have Ordered Products from Connie Cook Distributions before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to. If you are a new customer we will give you the choice (for example once you have placed an Order) whether or not you want us or other reputable companies to contact you about future offers, events and new Products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on conniecook.co.uk. We do not sell trade or rent your personal information to other companies but from time to time we may want to share data with other reputable companies both within and outside the European Union who may have interesting offers and information for you. Connie Cook Distributions will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already. Where requested please therefore check the relevant box marked:.
Cookies
In Order to improve our service and conniecook.co.uk we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited conniecook.co.uk before) is recorded on your hard drive and used by us to improve conniecook.co.uk and the products and services available to you. If you do not wish for us to use cookies when you use conniecook.co.uk please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.
To find out more about cookies please visit our “Privacy Policy” page or visit our “FAQ” page in the section titled “Technical Help/Support” then click on the question “What is/how do I get cookie settings?”
You’re Privacy
Connie Cook Distributions is registered with the Information Commissioner in accordance with the Data Protection Act 1998. If you have any questions or comments about privacy or the Connie Cook Distributions privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Connie Cook Distributions has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on 0845 017 5569) or email (at info@conniecook.co.uk) and the information will be corrected as soon as possible or removed from our database as you request.
Please see our “Privacy Policy” page for more details on Connie Cook Distributions privacy policy.
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Advertising and Sponsorship
Part of the conniecook.co.uk site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the conniecook.co.uk site complies with the relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsor material.
Applicable law
These terms and conditions shall be governed by the construed in accordance with the law of England and any disputes will be decided only by the English courts.
International use
Conniecook.co.uk makes no promise that materials on the conniecook.co.uk site are appropriate or available for use in locations outside the United Kingdom, and accessing the conniecook.co.uk site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws
Expiry date on payment card
Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the pint of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.
Conniecook.co.uk Responsibilities
Connie Cook Distributions has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on conniecook.co.uk or contact us for exact sizes.
Connie Cook Distributions shall insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
Connie Cook Distributions will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
Because of the nature of the Internet Connie Cook Distributions provides and maintains conniecook.co.uk on an "as is", "as available" basis and makes no promise that use of conniecook.co.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use conniecook.co.uk in breach of these terms you will be liable to and will reimburse Connie Cook Distributions for any loss or damage caused as a result. These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Connie Cook Distributions liability for death or personal injury resulting from neither its negligence nor any fraudulent representation.
Connie Cook Distributions will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God. Please read the instructions, manuals and other user documentation that comes with your Products carefully. Connie Cook Distributions is not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all Products safely and in accordance with the manufacturer's guidelines.
These terms do not affect your statutory rights as consumers which are available to you
Miscellaneous
You may assign, sub license or otherwise transfer any of your rights under these terms and conditions
If any provisions of these terms and conditions are found to be invalid by any court having competent jurisdiction, the invalidity of the provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
If you breach these terms and conditions and conniecook.co.uk ignores this, conniecook.co.uk will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the terms and conditions.
Conniecook.co.uk shall not be responsible for any breach of these terms and conditions caused by circumstances beyond its control.
A person who is not a party to these terms and conditions shall have no right under the contract (Rights of third parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
For international orders, customs departments will randomly select packages, which they will open and check. Although this does not happen often, they will occasionally open interior packaging. We cannot accept responsibility for these occurrences as custom procedures are outside our control.
Pictures are for illustration purposes only and products may occasionally vary in size shape and colour.
Whilst we do our best to ensure that stocks of products are available there may be occasions where broken or damaged stock prevents us from fulfilling an order. In such instances you will be given the choice to wait for stock to arrive or be given a full refund.
These terms and conditions have been drafted and approved by Trading Standards.
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Health and Safety
Health and safety in accordance with the health and safety at work etc Act 1974 and consumer protection Act 1987, Connie Cook Distributions confirms that the goods it supplies as a distributor do not present a hazard to health and safety when properly used for the purpose for which they are designed and when the customer takes reasonable and normal precautions in their use.
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Jurisdiction
The contract shall in all respects be governed by and construed and interpreted in accordance with English law and in the event of any dispute arising the same shall be subject to the jurisdiction of the English courts. The purchaser shall ensure that the use to which the goods are to be put does not contravene any local or nation laws, bye-laws, regulations or planning consents for the time being in force, and will indemnify the seller against any such contravention’s.
General
Connie Cook Distributions may change or withdraw any part of conniecook.co.uk, or may refuse you access to the web site at any time if we consider it necessary.
Connie Cook Distributions may also terminate this Agreement and immediately remove, cancel or suspend access to and use of conniecook.co.uk upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to Connie Cook Distributions other rights.
Connie Cook Distributions acts as principal on its own account and not as agent for you or any other person.
If Connie Cook Distributions does not enforce any provision of this agreement such will not be considered a continuing waiver. In the event that any part of these Terms is held to be unenforceable, such part will at Connie Cook Distributions option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect. These Terms constitute the full agreement between you and Connie Cook Distributions and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed. Since we are principally aiming conniecook.co.uk at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons less than 16 years of age. When purchasing these products (or other age-restricted products, such as Alcohol) we will ask you to confirm that you are of the age legally required.
Where payment is made by you using methods other than Visa/MasterCard or American Express there may be a delay to your order while we verify your age and you may be required to send us proof of age (such as a Driver's License number, or inclusion on the Electoral Roll). Use of Connie Cook Distributions and these terms are subject to the laws of England and the jurisdiction of the English Courts
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Contacting us
Please remember that your custom is very important to us and we take pride in the service and assistance that our customers expect from us. If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our services, Please email us at info@conniecook.co.uk and our customer service team will be pleased to help you.
You can also contact us on:
By post:
Connie Cook Distributions
Charter House
22 Wallace Way
Romford
Essex
RM1 4TG
By fax: 05601140148
By phone: 0845 017 5569 (Between 9am – 9pm weekdays only)
The conniecook.co.uk site is owned and operated by Connie Cook Distributions.
Connie Cook Distributions
Registered in England No; 3800000
Head office; Charter House 22 Wallace Way, Romford, Essex. RM1 4TG
VAT No; 798 0000 00000
Data protection No; Z0000002
Use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site. Connie Cook Distributions shall not be responsible for any reach of these terms and conditions caused y circumstances beyond its control.
Regarding the information posted on this page, this does not affect your statutory rights
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