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Conniecook.co.uk Privacy Policy
If you cannot find the information you are looking for and your questions are not answered on this page or any of our customer service pages, please contact our customer service team by email, phone or post and they will be happy to answer any of your queries. In order to get the quickest answer possible please use the appropriate contact details.
Data Protection Act 1998
Any information that you send to conniecook.co.uk is classed as extremely confidential. We are committed to protecting your privacy. All information is collected lawfully, we are registered in compliance with the Data Protection Act 1998, our data protection registration number is Z000000X.
Use of your personal information collected
Any personal information provided to or gathered by conniecook.co.uk is controlled by conniecook.co.uk
When you register and use this site :Connie Cook Distributions collects the details provided by you on registration together with information we learn about you from your use of our services and your visits to our website and other sites accessible from then. We also collect information about the transactions you undertake in, including details of payment cards used. You will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise we will use this data to fulfil our agreement with you.
What information we collect :We may collect additional information in connection with your participation with connieook.co.uk. When you place an order or otherwise interact with conniecook.co.uk website, we may ask you for certain information and you may submit data to us for example; your name, phone number, postal address, fax number, email address, contact and bank/credit card details. We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. We receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone) Searching our website; entering competitions; accessing your account; querying order status or by submitting text/photo/video review to us and order products.
Use of your information and your preference :We will use your information to provide and personalise our service. To register you with our website and to administer our website services. We will also use your contact details to communicate with you to process and deliver your order, we may use your information to send you offers and news about Connie Cook Distributions products and services or those at offer carefully selected companies which we think maybe of interest to you, we may also contact you for assessment and analysis e.g.; market, customer and product analysis to enable us to receive, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may also keep you informed of such products and services (including special offers, discounts, offers, prize draws and competitions and so on by any of the following methods;) Email communications to help us make our email newsletter more useful and interesting. Telephone calls, from time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you. SMS text message and other electronic messages such as picture messaging. By post and fax .
We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinion.
Disclosers of your information
Your information maybe passed to and used by all Connie Cook Distributions companies. All personal details will be kept strictly confidentional and will not be passed on and we will not sell any details to any third party. The personal information which we hold will be held securely in accordance with our internal security policy and the IQW. We use the finest encryption systems available to ensure your credit card details are sent in a secure format. Except for any successors in title to our business and suppliers that process data on our behalf both in the u.k and abroad, we may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes. Any information that you send to conniecook.co.uk, only the minimal amount of person’s necessary view your information. You can check the information that we hold about you by emailing us at privacy@conniecook.co.uk and we will inform you of any details regarding your personal information. If you find any inaccuracies you will have full control over deleting or correcting them.
When you place an order with conniecook.co.uk we may give you the choice for other reputable companies to contact you by Post about future offers, events and new products or related activities that you may find useful. If you no longer wish to do this please email us at privacy@conniecook.co.uk at any time you wish and we will stop the service.
Your concerns
If you have any questions or comments about privacy on the connie cook privacy policy, or if you already have submitted information that you do not wish us to have or if you think that conniecook.co.uk has cookies or data about you that you don’t want us to use or that is incorrect please contact us at the address below, by telephone on 08450175569 or email at conniecook.co.uk and the information will be corrected as soon as possible or received from database as you request. If you think we have not followed our privacy policy in the same way, please email us at privacy@conniecook.co.uk and we can help you resolve your concern. We will also give you the chance to refuse and remove yourself from any marketing email form; such as email promotions and information. Please note that it may take up to 28 days to action your request. To change any of your registered details on conniecook.co.uk, click on “login” and enter your login name and password. Once logged in you can change any information in your account details.
Fraud/Liability
The personal information that we hold will be held securely in accordance with our internal security policy and the law. If we believe an order has been placed fraudulently or our online auction system has been abused, then we may share that information with third parties including the police, credit card companies and any other organizations that may help to track and/or prevent future occurrences of fraud or abuse. We will take all reasonable precaution to keep the details of your order and payment secure, but unless we are negligent we cannot be held liable for any looser caused as a result of unauthorised access to information provided by you.
Encryption
Buying items from us is safe and secure, all personal details will be kept strictly confidential and will not be passed on to any third party. Most buyers use there credit cards in our online store, we use the finest encryption systems available so your safety is guaranteed because conniecook.co.uk uses the latest security measures to protect your details when you shop with us. Your credit card details are set in a secure format as we use 128 bit server, which means that only we are able to decrypt the information in order to process your transaction. After we have taken payment we delete them from the sever, therefore each time you buy from us you will have to submit your payment details as we have no record of them.
Cheques and postal orders
When making a telephone order, please have your credit card details available.
To make a telephone order, please dial (+44) 0845 017 5569.
Telephone orders
Payment by cheques or postal order should be made payable to Connie Cook Distributions and should be crossed “account payee only”. Please include delivery charges.
Tax / VAT
VAT where appropriate (charged currently at the U.K rate of 17.5%) is included in the selling price of the product. Full details of the amounts charged will be shown on the invoice that you receive, you will be notified of this cost before you pay for your item/items. This does not affect your statutory rights.
Other websites
You can find out more about the way cookies works http://www.cookiecentral.com.
In order to improve our service we may use a device known as a “cookie”.
Cookies are a means by which information relating to your internet activity (such as whether you have visited conniecook.co.uk before) is recorded on your hard drive and used by us to improve conniecook.co.uk and the products and services available to you.
If you do not wish for us to use cookies when you use the conniecook.co.uk website please adjust your internet browser settings to not accept cookies. The help option on the menu bar of your web browser should explain you how to do this. Please not that cookies allow you to take full advantage of the services we provide through the conniecook.co.uk website and so we recommend that you leave them turned on.
To find out more information about cookies settings on our website please visit our “FAQ” page in the section “Technical help/support” and click on the question “What is/how do I get cookie settings”.
Access rights
You have right to access the personal data that is held about you (as defined in the Data Protection Act). If you are concerned that any of the information we hold on you is incorrect or you would like to obtain a copy of the personal information Connie Cook Distributions holds about you, please contact us on receipt of a written request and payment at a fee and we will be happy to send you a copy of our data stored about personal information.
Please write to the following address: Privacy Officer, Charter House, 22 Wallace Way, Romford, Essex RM1 4TG, enclosing your postal details and a cheque for £10 payable to Connie Cook Distributions.
To change any of your registered details on conniecook.co.uk click on ‘login’ and enter your login name and password. Once you have logged in you can change all personal details stored on your account, it’s as simple as that
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Who else may see your data
Any information that you send to conniecook.co.uk, only the minimal amount of person’s necessary view your information. In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail and courier service and their affiliates..
Marketing Communications
When ordering from conniecook.co.uk, entering competitions/prize draws or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails, to make it worth your while we only get in touch when we truly have interesting news to share.
If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter or by contacting us directly. We may also from time to time send you the Connie Cook catalogue/leaflets by post to the invoice address specified when placing an order with us (or to the address provided when requesting a catalogue/leaflet from us). If you do not wish to receive further catalogues/leaflets please email us to let us know.
Customer Service Contact
You may resolve any issues that concern your interaction with conniecook.co.uk by:
Email to info@conniecook.co.uk / privacy@conniecook.co.uk or
Post at Connie Cook Distributions, Charter House, 22 Wallace Way, Romford Essex RM1 4TG or
Fax to 0560 11 40 148 or
Tel on 0845 017 5569
(please visit our “contact us” page to see our office hours)
Fraud Prevention
In order to protect our customers and us from fraud/theft, we may pass on information that we have obtained from making identity checks and other information in our customer records, including how you conduct your account, to other group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
Security
We endeavour to take all responsible steps to protect your personal information. However, we CANNOT guarantee the security of any data you disclose online. You accept the inherent security risk of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or with wilful default.
For further information about shopping on conniecook.co.uk please read “our terms” page to see our full terms and conditions and take a look at our “shipping & payments” page to see our delivery information. If you have any comment or queries in connection with our privacy policy, please email us at privacypolicy@conniecook.co.uk
We recommend you print out a copy of these terms and conditions for your future reference.
Regarding the information posted on this page, this does not affect statutory rights.
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