S A F E   O N L I N E   S H O P P I N G   S T A R T S   H E R E . . . . . !


Contact Details

Please ensure you have read and understood all of the information provided within our terms and payment policy pages before contacting us and placing an order.

When contacting us, please quote your personalised order number for all correspondence to help us respond to your enquiry promptly. (Please note, if you contact us via email or fax we aim to respond within 24 hours).

If you have a question about shopping online at Conniecook.co.uk please take a moment to visit our ‘FAQ’ section before contacting us directly. Over 95% of questions are answered by our online 'FAQ';therefore you may save time by looking at this page first. HOWEVER if your query is not answered within our 'FAQ'section, please do not hesitate to contact the Customer Services Helpline on 0845 017 5569

You can contact us anytime via email, fax or telephone why not use our customer service form to email us? Customer Service Form

For general enquiries about our website you can also write to us via post:

Connie Cook Distributions
Charter House,
22 Wallace way,
Romford,
Essex.
RM1 4TG



Opening Times

Our internet ordering system is open 24 hours a day, 7 days a week, 365 days a year. Furthermore, our ordering system does not eat, fall asleep, read the papers or go to the restroom.

The internet customer service team are usually available during the following times:

MONDAY – FRIDAY              9am - 9pm
SATURDAY 12pm                4pm
SUNDAY 12pm                     4pm

Our office hours are as follows;

MONDAY – FRIDAY                     9am - 9pm
SATURDAY                                   CLOSED
SUNDAY                                        CLOSED

(For security and training purposes, telephone calls to and from the Customer Service Station may be recorded and monitored)

Email:                           info@conniecook.co.uk / sales@conniecook.co.uk
Fax:                               05601140148
Customer Services:      0845 017 5569



For your convenience we provide:

1 Online Order Form
2 Feedback Form
3 Enquiry Form (Enquiries can be faxed on 05601140148)

Delivery

Orders can only be placed from and delivered to U.K Mainland and Northern Ireland addresses. Please accept our apologies for any inconvenience caused.

If this is your first order we will only deliver to the billing address. This is to protect our customers against fraud. Subsequent orders can be delivered to an alternative address.

Please note: Due to the higher costs of face to face transactions, we are NOT open to customer visits/collections. Connie Cook is purely a mail order operation so we do NOT publish printed catalogues. The website acts as our catalogue and ordering system.

Warmest Regards


Happy Shopping from the Team at Connie Cook Distributions